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|Ordering And Delivery|
Standard ordering and delivery
All of our Gift Packs and Welcome Packs are processed and despatched within two working days. In virtually all cases, the following will be adhered to:
1. Once you purchase your racehorse or Gift Pack you will receive a 'Confirmation of Purchase' email from Ownaracehorse. Depending on your payment method, you will also receive a confirmation from our Credit/Debit card processors, Sagepay or Paypal.
2. If you have bought a specific racehorse and your payment has been received, your Racehorse Manager account will be live immediately and you will be sent a Username and Password within your confirmation of purchase email. If this does not arrive within ten minutes of your purchase, please contact us.
3. Your Gift Pack or Welcome Pack will be despatched the next working day by First Class Royal Mail, which usually provides delivery within 1 to 2 working days.
4. All packs are send in plain Manilla board-backed envelopes. We do not place any branding on the package to ensure Gift Packs are not intercepted by their recipients if they live in the same household. We don't want to spoil the surprise!
5. All packs are able to be delivered through a standard letterbox.
Special delivery options
If you require your Gift Pack to be delivered quickly within the UK or to another country or region, we are happy to oblige.
When completing your purchase you can choose your delivery type - which is normally First Class - but you may also opt for 'Next Day Special Delivery' which will get your pack to you the next working day.
This service is only available Monday to Thursday for orders placed before 11-00am. Packs purchased after 11-00am or on Saturdays will be processed the next working day for next day delivery.
This method of delivery will ensure your Gift Pack is delivered next day Monday to Saturday between 8-00am and 1-00pm. However it requires a signature, so please ensure someone is available in your household or the package will be returned to your local sorting office.
There are also options for delivery in every region of the world.
There is an extra fee for choosing an enhanced delivery, which is stated on the Gift Pack or Share Purchase customer details page (first page of the gift purchase process).