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|Ownaracehorse Christmas 2011 Opening and Gift Pack Delivery|
|DATE POSTED: 25/11/2011|
A very happy Christmas to all - and a peaceful New Year
to all shareholders, new and old! The Ownaracehorse Helpdesk will
be open for the coverage of racing and allocation of Owners badges right
through the festive period, however non-essential communications will not be
answered from 12-00 noon on Saturday, December 24th until we return to work on
Tuesday January 3rd 2012.
Gift Packs will be fulfilled all the way up to Christmas Eve - the following postal services apply:
Up to 10-30am Tuesday 20th December - This is the last date of posting recommended by Royal Mail for First Class delivery before Christmas. According to Royal Mail your Pack will arrive before Christmas, being sent First Class with the cost included in the normal pack costs.
10-30am Tuesday 20th to 11-00am Friday 23rd December - choose 'Next Day Delivery' when you order your pack, and we will send it by special delivery to arrive the next day. There is an extra £10.00 postage cost for this service and your Pack will require a signature when it is delivered.
11-00am Friday 23rd December to Saturday 12-00am 24th December - It is too late to post a pack in time for Christmas, but call our helpdesk (0845 8381532) after you have bought your pack and request a digital version. We will send you by email a gift voucher and a photo of the horse (if chosen) to print yourself and give on Christmas Day. Your pack will still be sent in the post, to arrive in the New Year. Choose the standard free 1st Class postage when you buy. There is no extra cost for this service.
Please note - all Gift Packs bought between 11-00am Friday 23rd December and Sunday 1st January will be despatched 1st Class on our return to full time operation on Tuesday January 3rd 2012.
Our Telephone Helpdesk will be open 9-00am to 8-00pm from December 1st until December 23rd. On Christmas Eve we will open at 9-00am and close at 12-00 noon.
We re-open on Tuesday January 3rd at 9-00am.
The Email Helpdesk will still be operated during the holiday period for entries, badge allocations and essential horse updates.
Please have a wonderful Christmas and a Peaceful New Year!