Having problems logging into your Racehorse Manager - keep
getting a message saying your login details are incorrect?
Hopefully we will have the answer below:
Firstly, the basics:
Check that you have the right login details - you need an email
address and password. You can get
confirmation of your password by using our password reminder
facility which is
on the login
You will need the email address which is on your account to get your
password sent to you.
Got a Voucher?
If you have been
bought a voucher, then you will not have a password - you need to
first choose a horse and then go through the purchase process - and
inputting your voucher code. Once you have redeemed your voucher, we
will send you your login details to the Racehorse Manager. Read our page on
how to redeem your gift voucher for
Still not getting logged in? Then try this:
Go to the login page and instead of trying
to insert your user/pass into the login boxes, just submit two blank
boxes. If your browser is set to 'remember' your details, then
delete these from the boxes before you submit.
You will get an error message - but that's Ok - because you will
have flushed out the details which were held there, and which are
probably causing the problem. Now try inserting your user/pass
again and clicking the login button.
Using Microsoft's Internet Explorer?
If none of the above doesn't work, try adding Ownaracehorse.co.uk to the
list of trusted sites by doing the following:
- In Internet Explorer go to the Tools menu and select Internet
- Click on the Security tab and select the Trusted sites zone by
clicking on the green icon with the tick
- Click on the Sites button and Remove the tick in the Require
server verification (https) for all sites in this zone box.
- In the Add this Web site to the zone field type
www.ownracehorse.co.uk and then click on Add button
- Then Click on OK and OK again.
- You may need to close all browser windows and/or restart your PC
to ensure that these changes have taken effect.
If none of the above works you may need to upgrade IE either to a
later version or to include a later Service Pack for your current
version. See the Microsoft website for information and downloads.
Note: We have not found this problem with Netscape or Firefox/Google
Chrome so if you have this browser installed you could use it
instead, or download a copy from the browsers creators websites.
We strongly advise users of the AOL browser to swap to IE, Firefox
or Netscape when using the Racehorse Manager. The AOL browser has some
very stringent security features which may make accessing Ownaracehorse very difficult. Your Windows software should come
bundled with a version of Internet Explorer.
Still unable to gain access?
You can email us and we will look into
the problem. Or call us on the helpdesk number at the top of