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|Ownaracehorse Christmas 2014 Opening and Gift Pack Delivery|
|DATE POSTED: 01/12/2013 and UPDATED 22/12/2014 at 9-40AM|
A very happy Christmas to all - and a
peaceful New Year to all shareholders, new and old!
The Ownaracehorse Helpdesk will be open for the coverage of racing and allocation of Owners badges right through the festive period, however non-essential communications will cease from 12-00 noon on Tuesday, December 24th until we return to work on January 2nd 2014.
STANDARD DELIVERIES - NOW FINISHED
Gift Packs will be fulfilled all the way up to Christmas Eve - our standard service aims to get your Gift Pack to you within 2 working days of ordering. However, as we near Christmas the following postal services apply:
Up to 10-30am Monday 22nd December - This is the last date of posting recommended by Royal Mail for First Class delivery before Christmas. If you buy before 10-30am on the 20th, your Gift Pack will arrive before Christmas, being sent First Class with the cost included in the normal pack costs.
10-30am Monday 22nd December to 10-30am Tuesday 23rd December - choose 'Next Day Delivery' when you order your pack, and we will send it by guaranteed next day special delivery to arrive the next working day. There is an extra £10.00 postage cost for this service and your Gift Pack will require a signature when it is delivered.
DIGITAL GIFT PACK SERVICE - BUY THEN EMAIL US!
10-30am Tuesday 23rd December to Tuesday 11-00am 24th December - It is too late to post a pack in time for Christmas, but call our helpdesk (01904 591051) or email (firstname.lastname@example.org) after you have bought your pack and request a FREE digital version.
We will send you by email a PDF personalised introductory letter, gift voucher and a photo of the horse (if chosen) to print yourself and give on Christmas Day. Your physical Gift Pack will still be sent in the post, to arrive in the New Year. Choose the standard free 1st Class postage when you buy. There is no extra cost for this service. All Digital Packs are sent as soon as possible by email.
Please note - all Gift Packs bought between 10-30am Tuesday 23rd December and 1st January 2015 will be despatched 1st Class on our return to full time operation on January 2nd 2015.
Our Telephone Helpdesk will be open 9-00am to 6-00pm from December 1st until December 23rd. On Christmas Eve we will open at 9-00am and close at 12-00 noon.
We re-open on January 2nd at 9-00am.
The Email Helpdesk will still be operated throughout the holiday period for shareholder enquiries, entries, badge allocations and essential racehorse updates.
Please have a wonderful Christmas and a Peaceful New Year!